Refund & Return Policy

At PrintivoHub, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with a simple and transparent return process.

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1. Return Eligibility

You may request a return within 7 days of delivery if:

• The product is damaged or defective.
• You received the wrong item.
• The item is unused and in original packaging.

2. Non-Returnable Items

• Used or opened printer cartridges/toners.
• Customized or special-order products.
• Items marked as “Final Sale”.

3. Return Process

To initiate a return, contact us at support@printivohub.com with your order ID and reason for return. Our team will guide you within 24–48 hours.

4. Refunds

After receiving and inspecting the returned item, we will notify you of approval. If approved, refunds are processed within 5–7 business days to the original payment method.

5. Exchanges

Exchanges are available for defective or incorrect items, subject to stock availability.

6. Return Shipping

Customers are responsible for return shipping unless the issue is from our side. We recommend using a trackable courier service.

7. Order Cancellation

Orders can be canceled within 12 hours of placing them or before dispatch. Once shipped, cancellation may not be possible.

8. Contact Support

For any help, contact us at: support@printivohub.com
Phone: +1 (415) 555-2600

Last Updated: March 20, 2026